Returns & Exchanges

At Bruce Super Convenience, we prioritize the freshness and safety of our food products. If your order is damaged or incorrect, please contact us within 24 hours of delivery for a resolution.

Return Process

• 1.
  Verify Eligibility

  Ensure the item is unopened and in its original packaging; please note that perishable items cannot be returned unless they arrived damaged.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photos of the items you wish to return or exchange.

• 3.
  Await Authorization

  Our team will review your request within 1 business day and provide a return authorization number and return instructions.

• 4.
  Receive Refund

  Once we verify the returned goods, we will process a refund to your original payment method or issue a store credit.